Question 1

What is a Midi Crib?

Accepted Answer

It's our in-between size — larger than the bassinet but more compact than a full-size crib. The midi configuration is perfect for smaller nurseries or when you want to keep baby close by without taking up as much room. It uses the included 5 cm midi pad.

Question 2

What's included?

Accepted Answer

Everything but the full-size mattress! In one box you'll find all the hardware and parts needed to convert to any and all 8 stages, a 2.5 cm bassinet pad, a 5 cm midi pad, and an assembly instruction manual.

Question 3

What else do I need to buy?

Accepted Answer

Just a standard full-size crib mattress (130 × 70 cm, max 15 cm thick) for the full-size crib, toddler bed, daybed, and junior bed stages. You can add our Deluxe Coil Mattress at checkout. Cot sheets are also recommended.

Question 4

Do I need tools to transition from one stage to another?

Accepted Answer

A basic Phillips-head screwdriver or drill is all you need. The transitions are designed to be straightforward, and the instruction manual covers each conversion step by step.

Question 5

Is it difficult to assemble?

Accepted Answer

Not at all. Most parents complete the initial assembly in under an hour. The hidden hardware design means fewer visible parts, but the assembly process itself is simple with clearly labelled pieces and detailed instructions.

Question 6

Do the cot wheels lock?

Accepted Answer

Yes. The cot comes with removable locking caster wheels. When locked, the cot stays firmly in place. When unlocked, it glides easily from room to room. The wheels can also be fully removed if preferred.

Question 7

What's the difference between the included pads and a full-size mattress?

Accepted Answer

The included bassinet pad (2.5 cm) and midi pad (5 cm) are firm, thin pads designed specifically for those smaller stages. A full-size crib mattress is thicker and needed for the full-size crib, toddler bed, daybed, and junior bed configurations.

Question 8

Is the full-size crib portable?

Accepted Answer

The full-size crib configuration is larger and heavier (22.5 kg) so it's best kept in one spot. However, the bassinet and midi configurations are lightweight and have locking caster wheels, making them easy to move between rooms.

Question 9

How long does delivery take?

Accepted Answer

We offer free shipping on all orders within New Zealand. Orders are dispatched within 1–2 business days, with estimated delivery in 5–10 business days depending on your location. You'll receive tracking information via email once your order has shipped.

Question 10

Can I return or exchange my cot?

Accepted Answer

Yes. We offer a 30-day return policy from the date of delivery. The product must be unused, unassembled, and in its original packaging. You are responsible for return shipping costs. To initiate a return or exchange, email us at hello@cotly.co with your order number. See our Terms & Conditions for the full policy.

Question 11

Do you ship outside New Zealand?

Accepted Answer

We currently only ship within New Zealand. We're exploring international shipping options and hope to offer this in the future.

Question 12

How do I contact customer support?

Accepted Answer

You can reach us by email at hello@cotly.co. We aim to respond to all enquiries within 1–2 business days.

Frequently Asked Questions